Updates on processing and delivery:

Order processing delays are minimal at present, but you may experience delays of 1 – 5 Business Days on top of the speeds listed below. We are doing everything we can to get your order to you as soon as possible. As usual, you’ll receive tracking information once your order ships.

DHL Shipping delivery delays on top of your estimated delivery date are currently between 1 – 5 days.

The delivery of orders to all other international destinations is likely to be delayed as a result of customs processing and delivery delays, but True Religion Clothing customers can still place orders.

We cannot guarantee delivery by a certain date. We apologize in advance for any delays you may experience and appreciate your patience.

Change an Order:

If you have placed your order, you cannot make changes to the items or add additional items.

Please contact us ASAP so we can attempt to cancel your order so you can place a new order with any changes you wish to make. If it has not been processed by our fulfillment center, we will attempt to stop the shipment. We cannot guarantee a cancellation after orders are placed. Returns are allowed after you receive your order, provided that it is eligible for a refund (see Refund & Returns in our help section).

Cancel an Order:

Please contact us ASAP to cancel your order. We will attempt to stop your shipment if our fulfillment center has not processed your order. We are unable to cancel orders after they are placed. If your order is eligible for a return (See the Help section Refunds & Returns), you can return it to us.

A card company usually returns the payment to your account within 0 to 5 days. You may have to wait two or three billing cycles for the refund to appear on your credit card statement. Check with your credit card company.

Order Processing:

The process of processing and shipping all orders as soon as they are received is one of our top priorities. Orders are processed and shipped Monday through Friday, excluding public holidays. We process orders within 1 – 5 business days. Our warehouse is processing orders “awaiting fulfillment” and will ship them soon. Orders placed after 12pm PST will begin to be processed the next business day.

An order’s tracking number is confirmed as soon as it ships. The items in your order may ship separately to speed up processing, and you will receive tracking information for each.

We cannot guarantee delivery by a certain date.

Payment Types:

USD is the currency used for all prices. You will be charged conversion rates based on the currency of your payment method.

True Religion Clothing accepts Visa, MasterCard, Discover, American Express, Google Pay & Apple Pay.

Sizing

For additional sizing info please see our general Size Chart or email us at admin@truereligionclothing.net

Product Availability

Although our site indicates product availability, we cannot guarantee immediate delivery. We reserve the right, without liability or prior notice to revise, discontinue, or cease to make available any or all products or to cancel any order.

Domestic U.S. Shipments

True Religion Clothing ships packages via DHL within the US. Carriers may change at any time. We cannot guarantee delivery by a certain date. For holiday orders, please order early to allow time for processing and DHL shipping.

Processing and Handling Notice: Please allow 1 – 5 business days on top of the shipping. Once your order is placed on our website, please allow for the order to be processed with a shipping label printed, prepared, and packed, ready for shipping. Items in your order may ship separately to speed up processing. You will receive tracking information for each part of your order. Please take this into consideration when selecting your shipping method. Thank you!

Shipping Method     Processing Time + Shipping Time

DHL Shipping          5 – 10 Shipping Business Days

(1 – 5 Processing Time)

We cannot guarantee delivery by a specific date as delays may occur that are out of our control. For holiday orders, please order early to allow time for processing and standard shipping.

International Shipments

True Religion Clothing ships international packages via DHL Shipping. Carriers can change at any time. Please allow additional time for international orders to arrive due to customs processing delays. We cannot guarantee delivery by a certain date. For holiday orders, please order early to allow time for processing and standard shipping.

Orders shipped via DHL Shipping are charged a flat rate of $29.

There may not be all shipping options available in a recipient country. When selecting shipping at the time of purchase, you will see all available options. Please choose an available option if an option is not available to you when making your selection.

Processing and Handling Notice: Please allow 1 – 5 business days on top of the shipping. Once your order is placed on our website, please allow for it to be processed with a shipping label printed, prepared, and packed. Orders may be shipped separately to speed up processing. Upon receiving your order, you will receive tracking information for each part. Please take this into consideration when selecting your shipping method. Thank you!

Shipping Method     Shipping + Processing Time

DHL Standard          (1-5 ) + (5 – 10) Business Days

We cannot guarantee delivery by a specific date as delays may occur that are out of our control. For holiday orders, please order early to allow time for processing and standard shipping.

If your tracking is active (showing as in transit, delayed, etc.) and you would like more information on the progress of your order you can contact the carrier directly.

Tracking inquiries for domestic US carriers can be directed to the carrier via the tracking page. You can contact Passport directly for international tracking inquiries by using the chat function in the lower right-hand corner of your tracking page. You can also reach out to us via Email:  admin@truereligionclothing.net

If when tracking your order you see it is being returned to us because the address was entered/formatted incorrectly at checkout, the order wasn’t collected in time, or if additional duties, taxes, and other customs fees were not paid, we will refund all items within your order once they are received back at our warehouse. Except for orders returned to us due to a mistake on our end, we are unable to reship your order or refund the original shipping charges.

General Questions & Web Store Order Inquiries:

Contact us at admin@truereligionclothing.net

So we can better assist you, please include your order number and follow the request in the subject line.

Examples:

Order #12345 – Address Change

Order #12345 – Cancel Order

Response time to your inquiry is currently 2 to 4 business days.